Privacy Policy

LumperHQ ("LumperHQ", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide through our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your personal information.

By using our website, you agree to the practices described in this Privacy Policy.

We may collect information that you voluntarily provide, including:

• Name
• Company name
• Email address
• Phone number
• Warehouse or business location
• Information submitted through contact forms
• Messages sent through our live chat
• Quote requests
• Service booking information

We may also automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General location based on IP address
• Cookie and session data

We use the information we collect to:

• Respond to inquiries
• Provide quotes
• Schedule and coordinate services
• Communicate regarding bookings
• Improve our website and services
• Monitor website performance
• Detect fraud or abuse
• Maintain website security
• Comply with legal obligations

We may also use your contact information to provide updates about our services where permitted by applicable law. You may opt out of promotional communications at any time.

If you communicate with us through our live chat or AI assistant:

• Chat conversations may be stored.
• Conversations may be reviewed for customer service and quality assurance.
• Information you provide may be used to assist with your inquiry.
• AI-generated responses are intended to provide general information and may not always reflect current pricing, availability, or service details. Final quotes and service confirmations are provided by LumperHQ staff.

Please do not submit highly sensitive personal or financial information through the chat unless specifically requested through a secure process.

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Improve website performance
• Analyze website traffic
• Enhance user experience

Where required by applicable law, we will request your consent before using non-essential cookies.

We may use trusted third-party service providers to help operate our business, including providers for:

• Website hosting
• Website analytics
• Email delivery
• Customer communications
• AI-powered chat services
• Cloud storage
• Payment processing (if applicable)

These providers may process personal information on our behalf solely for the purposes of providing their services.

We do not sell your personal information.

We may share your information only when necessary to:

• Provide requested services
• Work with trusted service providers
• Comply with legal obligations
• Protect our legal rights
• Prevent fraud or security threats

We use reasonable administrative, technical, and physical safeguards to help protect your personal information.

However, no method of transmitting information over the Internet or storing electronic data is completely secure. We cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain business records
• Meet legal, accounting, or regulatory requirements
• Resolve disputes
• Enforce our agreements

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Object to certain processing activities

To exercise these rights, please contact us using the information below.

Our services are intended for businesses and individuals who are at least 18 years of age.

We do not knowingly collect personal information from children.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page along with the revised effective date.

If you have questions about this Privacy Policy or our privacy practices, please contact us.

If you submit a privacy-related request, we will respond within a reasonable time in accordance with applicable laws.